![]() This laptop has two Thunderbolt ports, one with AC power, one without. I edited the original post to remove the inline images.įollowing instructions in the other thread, I ran "sudo fwupdmgr get-devices" with the dock connected to the Thunderbolt+AC power port. Are there any special drivers that I have to install? What do I have to do to get this WD19TB dock working? ![]() I click the "authorize and connect" button, and after typing in my sudo password, I got another dialog stating "Failed to authorize device: kernel error." Īfter this, back on the devices->Thunderbolt screen, the dock shows with an error: ĭell support directed me to this forum for assistance. I clicked on the dock name in that screen and this dialog popped up, asking me to "authorize and connect" to the dock: When I looked in devices -> Thunderbolt, I saw that the system had detected the dock, but that it was in a "pending" state, screenshot: When I first plugged in the dock, an external HDMI monitor connection worked correctly, but none of the USB 3 ports worked, nor did the gigabit ethernet. ![]() We ordered a WD19TB Thunderbolt dock to connect peripherals and I can't get it working right. I have a Dell "Developer Edition" that came from Dell installed with 18.04.3 LTS.
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